FREQUENTLY ASKED QUESTIONS

Q. I need some help with my game account!
A. We are sorry, but we are unable to provide assistance with official game accounts. We are not a representative or an official channel of the game developers or publishers. Our website is a fan-created site focused on news, merchandise, fan arts, and community content related to the games. For any account-related issues, we strongly recommend contacting the official customer service of the respective game directly.

Q. Why is there a delay with my order?
A. Delays can occur due to various factors, some of which may be outside of our immediate control. Please be assured that we always aim to dispatch orders as quickly as possible—in fact, we want to get products to you just as much as you want to receive them! Efficiently managing our warehouse space is also in our best interest.

Q. I changed my mind – can I cancel my order and get a refund?
A. We’re sorry, but cancellations and refunds for change of mind are not permitted after payment is completed, as stated in our Terms of Service. By placing an order, you agree to these terms. Exceptions are made only if an error was made on our part. Additionally, as a small business, we incur significant transaction fees for every payment processed, and we treat each completed order as a firm commitment.

Q. Can I shop without using Visa/MasterCard or US Dollars?
A. Yes, alternative payment methods are available. In addition to standard credit card options in USD, we can arrange payments via UnionPay, Alipay, or WeChat Pay in Hong Kong Dollars (HKD). If you require this alternative, please contact us directly through our contact form before placing your order, and we will assist you with the arrangement.

Q. Are you an official representative or affiliated with the game developers?
A. No, we are not. This website is NOT an official channel of any game brand or publisher. It is an independent website created and operated by fans. It is not our intention to give visitors a false impression of affiliation with or endorsement by the official brand owners.

More questions are addressed in our [full FAQ section](FAQ section).