SHIPPING & RETURNS

Thank you for shopping with us. Please review our global shipping and return policies designed to ensure a seamless shopping experience.

01. SHIPPING POLICY

DELIVERY TIMEFRAME

• Processing Time: 3 – 10 business days (excluding weekends and holidays). This is an estimate and begins once items arrive at our warehouse from suppliers.

• Order Tracking: Tracking details will be emailed immediately upon shipment. If your parcel has not arrived 30 days post-shipment, please contact us.

SHIPPING RATES & ESTIMATED TIME

Estimates apply post-warehouse dispatch. Shipping methods vary by regional availability at checkout.

Region / Country	Standard Shipping (7–21 Business Days)	Express Shipping (5–7 Business Days)
Hong Kong SAR, Macau SAR, Mainland China	FREE (Ground)	Not Available
Asia (Cambodia, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam)	$30 USD	$60 USD
United States (Mainland) (Includes $20 DDP fee for Express due to tariffs)	$45 USD	$80 USD
United States (Remote Regions)	$80 USD	Not Available
Canada	$40 USD	$65 USD
Europe (Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Switzerland, United Kingdom, Sweden [Göteborg only])	$40 USD	$65 USD
Australia & New Zealand	$40 USD	$65 USD
Rest of the World	$80 USD	Not Available

Note: If your country is not listed or if you are unsure of delivery availability, please [Contact Us] prior to placing your order.

Per local regulations, mobile phones cannot be shipped to certain countries (e.g., Thailand, Cambodia). If a mobile phone is in your cart, shipping options will be unavailable at checkout.

POTENTIAL DELAYS

While we strive for prompt delivery, delays may occur due to external factors beyond our control:

• Supply chain bottlenecks at manufacturer/official flagship sources (which may take up to 1.5 months to reach our warehouse).

• Regional lockdowns, postal disruptions, holidays, customs inspections, or adverse weather.

• Please note: Shipping delays cannot be used as a reason for a refund.

DUTIES, TAXES & LOST MAIL

• Import Duties & VAT: Customers are responsible for all import duties, VAT, or local taxes incurred upon arrival. To minimize these charges, shipment documents will declare item values under $10 USD.

• Lost Mail: We are not liable for mail lost post-processing and shipment. However, we will actively assist you in cooperating with logistics to locate your package.

02. RETURN & EXCHANGE POLICY

GENERAL TERMS

All sales are final. To maintain standard operations, we do not support returns, exchanges, or refunds for change-of-mind purchases. Returns/exchanges are strictly limited to defective or incorrect items.

ELIGIBILITY & PROCESS

• Reporting Window: If your item is flawed, defective, or incorrect, you must [Contact Us] within 3 days of delivery. Unauthorized returns will not be accepted.

• Return Window: Once authorized, defective items must be shipped back to us within 30 days.

• Product Condition: Items must be returned in their original, exact condition—unused, unaltered, and with all packaging materials completely undamaged.

REFUNDS & EXCHANGES

• Fees: Original shipping fees and return postage are non-refundable. For approved exchanges, the shipping fee for the replacement item will be waived.

• Refund Processing: Upon receiving and inspecting your return, we will notify you of the approval status. Approved refunds are processed automatically back to your original payment method within 5 business days. (Bank processing times may vary; if 7 business days have passed since approval, please contact us).

• Inventory Availability: We constantly update stock availability. In the rare event that a purchased item is out of stock or undeliverable, you may exchange it for other items of equivalent value. Remaining balances/price differences are non-refundable.